Communication for Managers

Question: Discussin the assignment to make a mark at her workplace and build a pleasant relationship with her manager and other staffs. Answer: Introduction In reference to the case that has been given to us, we know how Jean, a person working in a responsible position with a respectable organization for about six years has been denied, or we may say, ignored from being promoted to a higher post, with an increment in her salary. We will, thus, look upon the very way as to how Jean should handle this situation. The most important characteristics or focal point is listening skills. A credible leader must have good communication skills as well as an attentive mind. If a person cannot listen to what others have to say, one cannot lead his or her team towards success. Hence, this will be our first point of discussion. Listening Skills Listening is the good understanding of verbal communication. There has to be a good relationship between the sender and the receiver, to be able to get valuable information in order to get success for the company. The individual concerned has to have good listening skills in order to complete the job effectively. Work related problems have been noticed due to bad listening skills (Schmidt Cummings, 2000). As the saying goes, A good speaker must be a good listener. The importances of the development of a firm by good listening skills are listening effective, which helps in better processing of the information for correcting the errors and solve the other problems; a false rumour may harm the prospects of a firm, hence it very importance to listen properly to each and every opinion; if the audience is not a good listener, the speaker is bound to be discouraged, which is why to get the correct information from the speaker and to promote coordination among the firm, it is very important to be a good listener (Moussa-Inaty, Ayres, Sweller, 2011). Emotional Intelligence Skills This term emotional intelligence was termed in the year 1990 by Mayer and Salovey. They described it as a form of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action. Martin Seligman constructed a term called learned optimism which relates to those attributions that people generally make while being confronted to failures (Hess Bacigalupo, 2014). While on one hand, we find attributions related to temporal, specific and external; on the other hand we find the attributions by the pessimists being permanent, global and internal. There was an observation by Seligman where he found out that 37% or more insurance were sold out by the optimists more than the pessimists ("Emotional Intelligence Skills and Self-efficacy Levels: Physical Education Teachers' Perspective", 2016). Team Facilitation Skills (Group Work) To improve their respective products, the current trend of achieving higher success is to turn to team work. However, there are various kinds of teams. Cross-functional teams desires in achieving significant improvement. Standing team refers to a group of workers who desires in continuous success in achieving something (Dallas, 2014). Team members may consist of senior vice presidents, supervisors, managers, workers on hourly basis, customers and suppliers. Being an asset to the firm, an efficient team is facilitated by people which plays an important role across the globe (Cilliers, 2000). Facilitators who are quite expert follow tasks such as meeting management; providing focus points, procedures and role; ensuring the contribution of every person working in the team; discouraging behaviours those are disruptive in nature; helping the team in decision making; having a good communication relationship with every member of the team; and observe the dynamics of the group. Sharing of in formation, solving of problems, making right decisions, correcting the previous decisions are the main job of the teams ("Boost Your Facilitation Skills", 2015). Though, there is a constant complaint of time being wasted in the name of meeting by people. Here is when facilitators are needed, they are to make sure how to manage such important meetings among the team members. Self-Awareness Skills Among the least discussed topics of leadership competencies, this is one of the most important and valuable skills (Levasseur, 1991). It is the consciousness of our abilities and acknowledging them. Being less confident in our todays world is a negative aspect for our work. The lack of self-awareness skills can as well diminish our leadership effectiveness. It is very important that we also acknowledge our drawbacks that we do not know all the things that we do not answers to all the questions, or solution to every problem ("Relationship Among Pre-Service Primary Teachers Level of Self Control Skills and Metacognitive Awareness Skills", 2015). That it is okay to ask for help from others, is what we learn from self-awareness which eventually makes us confident in the long run. The urge of constant learning and openness to innovation is acquired through self-awareness which is the mark of higher performing firms Assertiveness Skills Assertiveness is one of the major characteristics of an able leader. Leaders with low assertiveness level may be viewed as too passive. On the other hand, being too assertive may also be viewed as being hostile as a leader (Harley, 2014). There are, however, and additional descriptor for the assertiveness of a leader such as being deferential, moderate assertiveness, high assertiveness. A particular assertiveness may mean a difference in between leader failure and success. Conflict management skills Leadership has been defined as interpersonal influence exerted in a situation and directed using communication system towards the attainment of specific goals (Gross, 2010). It is basically the ability to form and mould attitudes and behaviour of other individuals. It is the process of influencing others to mobilize and direct their efforts towards specific goals and attain these goals through them (Mans, Suransky, Shimshon, 2010). Conflict Management Styles - Conflict managements avoidance styles aims at postponing or averting conflicts in different ways. Four important styles are mention worthy such as resignation, which is adopted the most unlikely or helpless times; wedrawal, which is the getting or facing away from the conflict; defusion, where we can buy enough time for handling the situation that is conflicting and finally appeasement, which is buying peace that is temporal in nature (Gross, 2010). However, we may face the conflict in the most likely manner by confrontation, compromise, arbitration and negotiation. Leadership skills There are different leadership styles developed by a model by a manager which includes deserter leadership, which is passive in nature; missionary style, which refers to the interest in the harmony by a leader; autocrat leadership, which is being interested in ones own job (Prieto, 2013). Compromiser style, is the leader with poor decision making skill; bureaucrat, which is being primarily or mainly being interested in maintaining regulations; developer leadership, where one trusts people; and benevolent autocrat, who knows how to make things done in his or her own way without any resentment (Adair, 2010). Conclusion These are the few steps which are very important in being an asset to ones company. By maintaining these, in the given case, Jean, the neglected woman can regain her deserving post and salary. It is important that she sticks to every point discussed in the assignment to make a mark at her workplace and build a pleasant relationship with her manager and other staffs. References Adair, J. (2010).Develop your leadership skills. Philadelphia: Kogan Page. Boost Your Facilitation Skills. (2015).The Volunteer Management Report,20(9), 2-2. Dallas, H. (2014). Receptionists must have brilliant people skills.BDJ Team,1, 14012. Emotional Intelligence Skills and Self-efficacy Levels: Physical Education Teachers' Perspective. (2016). Gross, M. (2010). Conflict Coaching: Conflict Management Strategies and Skills for the Individual20101T.S Relationship Among Pre-Service Primary Teachers Level of Self Control Skills and Metacognitive Awareness Skills. Schmidt, J. Cummings, R. (2000).Listening skills. Cheltenham, Vic.: Hawker Brownlow. Cilliers, F. (2000). Facilitation skills for trainers.SA Journal Of Industrial Psychology,26(3). Hess, J. Bacigalupo, A. (2014). Enhancing Management Problem-Solving Processes through the Application of Emotional Intelligence Skills.